1. Introduction

This Refund Policy outlines the terms under which refunds may be issued by Chilllex Business Assistant for services and products offered through our website (chilllex.in).

By purchasing our services or products, you agree to this policy.

---

2. Nature of Services & Products

Chilllex primarily provides service-based solutions, along with certain digital or subscription-based products.

Due to the nature of our work (time, effort, and resources involved), refunds are subject to the conditions outlined below.

---

3. Payment Structure

Payment terms may vary depending on the service or project, including:

• Full advance payment
• Partial advance with milestone payments
• Monthly subscription or retainer-based payments

All payment terms will be clearly communicated in the quotation or agreement.

---

4. Refund Eligibility

🔹 Before Work Starts

• Clients may request a refund before the commencement of work.
• Approved refunds will be issued after deducting a cancellation fee.

---

🔹 After Work Starts

• Once the work has started, full refunds are not applicable.
• In such cases, refunds (if any) will be calculated based on the work completed.

---

🔹 Monthly Services

• For monthly packages, refunds are not applicable once the billing period has started.
• Clients must cancel before the start of the next billing cycle to avoid charges.

---

🔹 Products

• No refunds will be provided once a product has been delivered.
• For subscription-based products, users may cancel future subscriptions, but no refunds will be issued for past payments.

---

🔹 Third-Party Costs

• Any payments made for third-party services (such as domains, hosting, ad spend, tools, or software) are non-refundable under any circumstances.

---

5. Project Cancellation

• If a project is cancelled before starting, a refund may be issued after deducting cancellation charges.
• If cancelled after work has begun, charges will apply based on the progress of work.

---

6. Payment Terms & Work Pause

• Work will be paused if payments are not made as per the agreed quotation or schedule.
• Delays in payment may affect timelines and delivery.

---

7. Refund Process

• Clients must submit a formal refund request via email.
• Refunds will be reviewed and processed upon approval.
• Once approved, the refund will be credited within 3–5 business days to the client’s original payment method or bank account.

---

8. Contact for Refund Requests

📧 Email: chilllexbusinessassistant@gmail.com