1. Introduction

Welcome to Chilllex Business Assistant. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (chilllex.in) or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

🔹 Personal Information

• Name
• Phone number
• Email address

🔹 Business Information

• Company name
• Service requirements or enquiry details

🔹 Technical Information

• IP address
• Browser type and device information
• Pages visited and usage data

3. How We Collect Information

We collect information through:

• Contact forms on our website
• Communication via WhatsApp, Instagram, and Facebook
• Meta (Facebook/Instagram) advertisements and lead forms
• Cookies and analytics tools

4. How We Use Your Information

We use your information to:

• Respond to enquiries and provide support
• Deliver our services effectively
• Improve website performance and user experience
• Run marketing campaigns and remarketing ads
• Communicate updates, offers, or relevant information

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic
• Understand user behavior
• Improve functionality and performance
• Support advertising and remarketing campaigns

You can disable cookies through your browser settings if you prefer.

6. Third-Party Services

We may use third-party tools and platforms, including:

• Meta (Facebook & Instagram Ads, Pixel)
• Google Analytics
• Hosting and website service providers

These third parties may collect and process data according to their own privacy policies.

7. Data Sharing

We do not sell, trade, or rent your personal information.

We may share information only:

• With service providers to operate our business
• When required by law or legal processes

8. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

9. User Rights

You have the right to:

• Request access to your data
• Request correction or deletion of your data
• Withdraw consent for communication

You can contact us for any such requests.

10. Payments (Future Use)

If we enable online payments in the future, your payment information will be processed securely through third-party payment gateways. We will not store sensitive financial details such as card numbers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us:

📧 Email: chilllexbusinessassistant@gmail.com
📍 Location: Wandoor, Malappuram